Director, Customer Success

GroupFire is looking for a resourceful Customer Success Director to lead the team and make our customers wildly successful. From initial on-boarding to training to renewals, you can do it all - and you do it with style. Basically, the word “churn” is your worst nightmare.

You will be responsible for:

  • Build trust and maintain strong relationships by learning about each customer's individual needs and business goals, and figuring out how that customer can best use GroupFire’s features.

  • Guide new customers through the on-boarding process and be the expert for all questions and recommendations.
    Develop and maintain a library of beautiful support materials (FAQs, “How To” videos, feature guides, etc.).

  • Regularly meet with existing customers to maintain relationships and engage in ongoing education about GroupFire’s best practices and new features

  • Build and Lead a team of Customer Success Superstars


To be perfect for this position you are:

  • Organized - you make juggling 5000+ balls look effortless

  • Creative - you can think outside of any box and love doing so.

  • Driven - no challenge is too great for you. You rise to every occasion and strive for the best.

  • Flexible -  You can adapt to just about any situation and thrive.

  • Fun - We like fun and funny people. No negative nellies need apply!


Sound like you?

Apply Now!