GroupFire is looking for a resourceful Customer Success Director to lead the team and make our customers wildly successful. From initial on-boarding to training to renewals, you can do it all - and you do it with style. Basically, the word “churn” is your worst nightmare.
Build trust and maintain strong relationships by learning about each customer's individual needs and business goals, and figuring out how that customer can best use GroupFire’s features.
Guide new customers through the on-boarding process and be the expert for all questions and recommendations.
Develop and maintain a library of beautiful support materials (FAQs, “How To” videos, feature guides, etc.).
Regularly meet with existing customers to maintain relationships and engage in ongoing education about GroupFire’s best practices and new features
Build and Lead a team of Customer Success Superstars
Organized - you make juggling 5000+ balls look effortless
Creative - you can think outside of any box and love doing so.
Driven - no challenge is too great for you. You rise to every occasion and strive for the best.
Flexible - You can adapt to just about any situation and thrive.
Fun - We like fun and funny people. No negative nellies need apply!
Sound like you?